Last updated: June 2025
1. Overview
Bonus 365 ("we," "us," or "our") is committed to protecting the privacy and personal data
of every Filipino player who uses our online casino platform at bonus365.click.
This Privacy Policy explains in clear, straightforward terms what personal data we collect,
why we collect it, how we use it, and your rights as a data subject under Philippine law.
This policy is written in compliance with the Republic Act No. 10173 —
the Data Privacy Act of 2012 (DPA) of the Philippines — and its Implementing Rules and
Regulations enforced by the National Privacy Commission (NPC). As a platform serving
Filipino players, Bonus 365 takes its obligations under the DPA seriously and operates
in full accordance with the principles of transparency, legitimate purpose, and
proportionality.
Your consent matters. By registering an account or using Bonus 365, you
agree to the collection and processing of your personal data as described in this Privacy
Policy. You may withdraw consent at any time — see
Your Rights
below for how to do this.
This Privacy Policy applies to all personal data collected through our website, mobile
platform, customer support channels, and any promotional or marketing communications
sent by Bonus 365.
2. Personal Data We Collect
Bonus 365 collects only the personal data that is necessary and proportionate to provide
you with a safe, legal, and enjoyable online casino experience. The categories of data
we collect include:
| Category |
Examples |
Purpose |
| Identity Data |
Full legal name, date of birth, gender, government ID number |
Account registration, KYC verification, age verification |
| Contact Data |
Email address, Philippine mobile number, residential address |
Account communication, transaction alerts, support |
| Financial Data |
GCash number, Maya account, bank account name/number, transaction history |
Deposits, withdrawals, fraud prevention, AML compliance |
| Technical Data |
IP address, device type, browser, operating system, login timestamps |
Security, fraud detection, platform optimisation |
| Gaming Data |
Game history, bet amounts, win/loss records, bonus usage |
Service delivery, responsible gaming, dispute resolution |
| Communications Data |
Support chat logs, email correspondence, survey responses |
Customer support, service improvement |
| Marketing Data |
Promotion preferences, communication opt-in/opt-out status |
Sending relevant offers (only with your consent) |
We do not collect sensitive personal information such as racial or ethnic origin,
religious beliefs, health data, or political opinions unless specifically required
by law or regulation — and in those cases, we will seek your explicit consent.
3. How We Collect Your Data
Bonus 365 collects your personal data through the following channels:
- Direct registration: When you create your Bonus 365 account, you provide your name, email, mobile number, and date of birth.
- KYC verification: When we request identity documents (e.g., Philippine passport, UMID, driver's licence, SSS ID) to verify your identity before processing withdrawals.
- Deposits and withdrawals: When you transact via GCash, Maya, GrabPay, bank transfers, or card payments, we receive transaction details from your payment provider.
- Gameplay activity: Our platform automatically records your game sessions, bets, and results as part of normal casino operations and licensing compliance.
- Device and browser data: Collected automatically when you visit bonus365.click through cookies and similar tracking technologies.
- Customer support: When you contact us via live chat or email, we record those interactions to help resolve your query and improve our service.
- Promotions and surveys: If you participate in Bonus 365 promotions, refer a friend, or respond to a survey, we collect the information you submit.
4. How We Use Your Personal Data
Bonus 365 processes your personal data based on one or more of the following lawful bases:
your consent, the performance of our contract with you, compliance with legal obligations,
and our legitimate business interests. Here's how we use your data in practice:
- To create and manage your Bonus 365 player account.
- To verify your identity and age in compliance with gaming regulations and AMLA requirements.
- To process your deposits and withdrawals via your chosen Philippine payment method.
- To credit and manage bonuses, promotions, and VIP Club rewards.
- To detect, investigate, and prevent fraudulent activity, money laundering, and cheating.
- To provide 24/7 customer support and resolve disputes fairly.
- To send you transaction notifications, account alerts, and security updates.
- To send marketing communications about new games, promotions, and events —
but only if you have opted in to receive these.
- To comply with our reporting obligations to Philippine regulatory and law enforcement
authorities.
- To analyse platform usage and improve our games, features, and user experience.
- To enforce our Terms and Conditions and
Responsible Gaming policies.
Marketing opt-out: If you no longer wish to receive promotional emails
or SMS from Bonus 365, you can unsubscribe at any time using the link in any marketing
email, or by contacting us at
support@bonus365.click. Unsubscribing from
marketing will not affect transactional or security communications.
5. Who We Share Your Data With
Bonus 365 does not sell your personal data to any third party — ever. We may share
your data with the following categories of recipients only when necessary and with
appropriate data protection agreements in place:
- Payment processors: GCash, Maya, GrabPay, Coins.ph, and banking partners need certain transaction data to process your deposits and withdrawals.
- KYC and identity verification providers: Licensed third-party partners who help us verify your identity documents quickly and securely.
- Game software providers: Our partner game providers receive anonymised or pseudonymised gameplay data to ensure fair game delivery and RNG compliance.
- Regulatory and law enforcement authorities: We may disclose personal data to the National Privacy Commission, PAGCOR, AMLC, or other Philippine government bodies as required by law.
- IT and cloud service providers: Secure, vetted infrastructure partners who host and maintain our platform under strict confidentiality agreements.
- Professional advisors: Lawyers, auditors, and accountants who are bound by confidentiality obligations.
Cross-border transfers: Some of our third-party service providers may
process data outside the Philippines. When this occurs, Bonus 365 ensures that adequate
data protection safeguards are in place, consistent with the requirements of the
Philippine Data Privacy Act.
6. Cookies and Tracking Technologies
Bonus 365 uses cookies and similar technologies (web beacons, pixel tags, local storage)
on our website and mobile platform. Here's a breakdown of what we use and why:
- Essential cookies: Required for the platform to function. These enable login sessions, security features, and payment processing. You cannot opt out of these without affecting platform functionality.
- Analytics cookies: Help us understand how players navigate the platform — which pages are most visited, where players drop off, and how long sessions last. This data is aggregated and anonymised.
- Preference cookies: Remember your settings, such as your preferred language or game lobby view, so you don't have to set them every time you log in.
- Marketing cookies: Used to show you relevant promotions within the Bonus 365 platform. We do not use third-party advertising cookies that track you across other websites.
You can manage your cookie preferences through your browser settings. Note that
disabling certain cookies may limit some platform features. For more detail on
managing cookies in Chrome, Firefox, or Safari, check your browser's help section.
7. Data Retention
Bonus 365 retains your personal data only for as long as necessary to fulfil the
purposes outlined in this policy, or as required by Philippine law and gaming
regulations. General retention periods are:
- Active account data: Retained for the duration of your account and for 5 years after account closure, in line with AMLA requirements.
- KYC documents: Retained for a minimum of 5 years from the date of submission, as required by law.
- Transaction records: Retained for a minimum of 5 years for regulatory and audit compliance.
- Customer support records: Retained for 2 years after the resolution of a query.
- Marketing data: Retained until you withdraw consent or for 3 years of inactivity, whichever comes first.
When your data is no longer needed, we securely delete or anonymise it so it can no
longer be linked back to you.
8. How We Protect Your Data
The security of your personal data is a top priority at Bonus 365. We have implemented
a range of technical and organisational measures to protect your information from
unauthorised access, disclosure, alteration, or destruction:
- 256-bit SSL encryption on all data transmitted between your device and our servers.
- Two-factor authentication (2FA) available on all player accounts for an extra layer of login security.
- Encrypted storage for all sensitive data including payment details and identity documents.
- Regular security audits conducted by independent cybersecurity specialists.
- Strict access controls: Only authorised Bonus 365 personnel with a legitimate need can access personal data, and all access is logged and monitored.
- Incident response plan: In the unlikely event of a data breach, we will notify affected players and the National Privacy Commission within the timeframes required by the DPA.
Your role in security: Please keep your Bonus 365 password and 2FA
codes confidential. Bonus 365 will never ask for your password by email, chat, or phone.
If you suspect unauthorised access, contact us immediately at
support@bonus365.click.
9. Your Rights Under the Data Privacy Act
As a data subject under the Philippine Data Privacy Act of 2012, you have the following
rights with respect to your personal data held by Bonus 365:
01
Right to Be Informed
You have the right to know what personal data we collect, why we collect it, and how it is used — which is exactly what this Privacy Policy covers.
02
Right to Access
You can request a copy of the personal data Bonus 365 holds about you at any time. We'll respond to access requests within 15 business days.
03
Right to Correction
If your personal data is inaccurate or outdated, you have the right to request a correction. Log in to your account or contact support to update your details.
04
Right to Erasure
You may request deletion of your personal data when it is no longer necessary for the purpose it was collected — subject to our legal retention obligations.
05
Right to Object
You can object to processing of your data for marketing purposes at any time. You can also object to processing based on legitimate interest if it affects your rights.
06
Right to Data Portability
You may request a copy of your personal data in a structured, commonly used format that can be transferred to another service provider.
To exercise any of these rights, contact our Data Protection Officer at
support@bonus365.click. We will respond
within the timeframes required by the DPA. You also have the right to file a complaint
with the National Privacy Commission (NPC) if you believe your rights have been violated.
10. Minors and Underage Players
Bonus 365 does not knowingly collect personal data from individuals under the legal
gambling age in the Philippines (21 years old). Our registration process requires
players to confirm their age, and we conduct KYC verification to validate this.
If we discover that we have inadvertently collected data from an underage individual,
we will immediately close the account, delete all associated personal data, and refund
any deposits made. Parents or guardians who suspect their child has registered on
Bonus 365 should contact us immediately at
support@bonus365.click.
11. Third-Party Links and Services
The Bonus 365 platform may contain links to third-party services — for example, links
to our payment providers' help pages or gaming software providers' game information pages.
Once you leave bonus365.click, this Privacy Policy no longer applies and we are not
responsible for the privacy practices of external websites or services.
We encourage you to read the privacy policies of any third-party service you use in
connection with your Bonus 365 account, particularly your payment provider (GCash, Maya,
BDO, etc.) as their policies govern how they handle your financial data on their end.
12. Changes to This Privacy Policy
Bonus 365 may update this Privacy Policy from time to time to reflect changes in our
data practices, legal requirements, or platform features. When we make material changes,
we will notify registered players via email and/or an in-platform notification at least
7 days before the changes take effect.
The "Last updated" date at the top of this page will always reflect the most recent
revision. We recommend reviewing this policy periodically so you stay informed about
how Bonus 365 protects your personal information.
Continued use of the platform after any updates take effect constitutes your acceptance
of the revised Privacy Policy.
